Compassionate
Computer Care

Your Digital Concierge
in San Francisco

About

TPL_SUBTITLE_ABOUT
I have been an independent IT consultant since 2008, specializing in residential and small business technology needs and training. I seek the best answers to any puzzle or problem my clients may have, and find satisfaction in teaching others the skills to empower them to better use their computer, phone, or other gadgets.

My clientele range from grandparents to medical offices, from students to venture capitalists. My skills also branch out beyond traditional IT, with a focus on the individualized training, personalized solutions, and a greater level of flexibility.

Services

TPL_SUBTITLE_SERVICES
 

Basic Assistance & Instruction

How to make your computer work better for you, and how to understand it; everything from doing scanning and email attachments to teaching the finer details of PowerPoint and QuickBooks, or printing photo books.

 

Computer and Peripheral Purchasing

Helping you pick out what’s right for your needs.

 

Hardware Installation

Memory upgrades, network adapters, new printers, new computers, anything you need.

 

Networking

From optimization of an existing router, to installation of new mesh networks in multilevel buildings with VPN access between sites with segmented VLANs. This encompasses both the hardware and software aspects of networking.

 

Encryption and Compliance

Implementation of HIPAA-HITECH and PCI-DSS security measures to ensure data safety and regulatory compliance.

 

Backup / Disaster Recovery

Developing backup schemes and disaster recovery plans, and testing these backups to ensure a functioning system.

 

Home Theater

Repairs, upgrades, installations, customized remotes, and integration of specialized devices (AppleTVs, Amazon FireTVs, etc...)

 

Mobile Devices

In depth training on various levels of usage for an assortment of mobile devices, tailored to your personal expertise and requirements.

Projects

TPL_SUBTITLE_PROJECTS

Testimonials

TPL_SUBTITLE_TESTIMONIALS
Alex has saved our marriage multiple times. He has done it all - from setting up a new wifi system to support four people working from home, to getting us new computers and phones, to installing a home theater after a power surge killed our prior one. Alex has been just a phone call away. This has been a godsend given our work schedules .
Jay Pierrepont
We have been consulting Alex Sasha Gann for technical assistance with both Windows and Apple operating systems and with many different apps used in both our business and personal lives. We have found him to be knowledgeable, responsive, efficient, and a pleasure to work with.
Carol & Hank Winetsky
There is not a tech question too big or small for Alex Gann. Alex has answered all our computer needs and is available when we call. From computer glitches to purchasing advice, Alex patiently educates the user with his guidance and knowledge. I highly recommended Alex Gann as he has saved us from many frustrating situations.
Karen Lee Wright
I keep a running list of issues that pop up everyday. Apple doesn't play nicely with Google and vice versa. Kids can't print on school Chrome books. iMessage is not syncing with contacts. Smart TV is smarter than me. Family photos are in danger of being erased. Sonos works when it wants to work. Our calendars aren't syncing. My mother locked herself out of her iPhone. In person OR remote Alex solves the problem and for FREE he includes a smile and joke about the misbehaving technology culprit.... as it could not be User Error.
Trevor Wright